Epitomising current trends towards automation and data exchange, Industry 4.0 is much more than just a buzzword. Recent research by McKinsey & Company* shows that top-performing companies focus much more on their digital capabilities than other market players. Digital evolution is moving at so fast a pace, that if one ignores the digital transformation trends driving Industry 4.0, they could end up being eliminated by the market itself.
*Source: Strategy at the speed of digital (McKinsey & Company, January 2020)
Robotic Process Automation (RPA)
RPA is considered to be one of the key elements driving companies from Industry 3.0 to 4.0. In order to help companies unlock the door to Industry 4.0’s fully automated process method, Explora is introducing its RPA services DEO program, with the aim of assisting clients to stay ahead of this transformative technology.
“RPA is a form of automation technology that uses robots to mimic human tasks within a process,” says Jason Chan, digital transformation lead at Explora.
He adds, “RPA has huge capabilities that can be applied to a wide range of repetitive and rule-based tasks, such as data entry and scraping, form and data validation, approval processes, billing and invoicing, procurement and re-ordering processes, operational decision making, and even test automation.”
Investment versus return: Is RPA worth investing in?
“Indeed, the development costs involved to configure a robot are low, and given all the business value RPA can bring to a company, it is definitely worth investing in,” says Chan.
He explains: “Being less prone to error or suffer the typos incurred by human involvement in routine and repetitive tasks, RPA provides extreme accuracy, uniformity, and consistency. Productivity can be enhanced with robots tirelessly working 24/7 without interruption, and the process cycle time is much faster compared to the traditional manual processes.”
Announcing the launch of the business process automation RPA Service - “DEO Program”
Explora Consulting has a strategic and professional approach to RPA implementation, named the DEO Program.
“As a consultant, we believe that having a comprehensive understanding of our client’s business processes and establishing the right transformation strategy is key to delivering true business value with RPA. That’s why the first stage is ‘diagnosis’, to identify the potential operational risks and harness the RPA development,” says Dora Tse, director of Explora.
She goes into further detail:
“Afterwards, at the ‘enhancement’ stage, we scale up RPA diversity with operations, to ensure RPA is well established to improve our client’s business. Explora’s ultimate goal of bringing clients up to Industry 4.0 means business operations can become efficient and cost-effective. Thus we enter the ‘orchestration’ stage, to mentor our clients in building their own RPA Center of Excellence with strong alignment across their whole organisation to help the company achieve fast growth with more accurate processes.”
A successful case of the RPA DEO Program
“The DEO Program has been implemented for one of our clients from the travel and retail industry, and it is considered as a proven success,” Tse says proudly. “We helped our client solve the frustration of having a heavy operational workload with repetitive tasks and unclear processes that present difficulties in conducting information transfer. By integrating RPA into their business processes, they can standardise their end-to-end operational processes, significantly reduce cost, and discover opportunities to reshape their business processes.”